Great location for sightseeing and walking. Close to many popular attractions and easy access to public transportation. The staff is very friendly and helpful. The rooms are clean and comfortable with good amenities. The restaurant on the top floor offers great views and delicious food.

The prices for some services offered in the hotel, such as laundry and bottled water, are much more expensive than outside the hotel. Some taxi drivers in the area are not reliable and may try to overcharge tourists, so it is best to use the hotel's recommended transportation options.

Hangzhou is worth trip, Longxiangqiao subway station is 5 minutes walk for better exploring. We really enjoyed merchant marco. Fumei Jia is easy walk to the hotel...

We loved everything about our stay at this place, and we especially enjoyed the fantastic dining option at Ke Sha mi Er, which was just 300 feet away.

I recently stayed at this hotel and I am very impressed with my experience. The location is fantastic, just a short walk from the city center and the subway station. It was so convenient to explore the city and get around. The service provided by the staff was top-notch, they were attentive and had excellent English skills. The room itself was incredibly spacious, with a soft and comfortable bed. I was pleasantly surprised by the additional amenities, such as the disinfection cabinet, umbrellas, and even a magnifying glass. It really enhanced my comfort during my stay.

I highly recommend this place to anyone looking for a luxurious and comfortable stay.

Conveniently located near West Lake and subway station. Spacious twin room with cozy, soft bed. Unexpected amenities like disinfection cabinet, umbrellas, bathrobes, and even a magnifying glass. Non-smoking floor with attentive staff proficient in English. No comment on breakfast option.

The hotel offers a wonderful location in the heart of the city center with plenty of stores, restaurants and shopping complexes nearby. The night market can also be reached in no time. The well-furnished rooms and clean bathrooms are worth highlighting. The excellent service of the friendly staff and the quality of the breakfast make for an enjoyable stay.

There was a mishap with the charger in the room, which meant the staff left the room unlocked after servicing, leading to an unpleasant experience.

Had a great Xmas vacay at a boutique hotel near the serene lake area. The staff was polite and efficient. The room décor was modern with all the amenities that one could ask for. The English breakfast was elaborate and sumptuous. The hotel’s proximity to public transport was a big plus.

Though the rooms were clean, the carpeting could have been better and some of the fixtures needed maintenance. The check-in process was slightly long, which could have been made faster.

I enjoyed my stay in this hotel a lot! The location was perfect as it was within walking distance of the famous West lake and close to a subway station too. The room was impeccably clean and spacious, with plenty of unexpected amenities such as a disinfection cabinet, bathrobes, umbrellas, and even a magnifying glass. The hotel facilities were great, and the staff was friendly and attentive, speaking good English. Also, there were many stores and restaurants nearby, so I had plenty of options to choose from.

Nothing to mention.

Spacious room, comfy bed, great amenities, helpful staff

Nothing that I didn't like.

Friendly and efficient reception, large, quiet and spotless rooms, superb breakfast buffet with a great variety of food. Convenient location for exploring the city and shopping. Enjoyed the weekend activities by the lake. highly recommend this hotel.

The hotel is conveniently located near the night market and within walking distance of the West Lake. There are also several restaurants to choose from in the surrounding area, making it easy to find dining options. The rooms are clean and spacious, with all the amenities of a 4-star hotel. The staff speaks English and provides helpful service, ensuring a smooth check-in process. Additionally, the hotel offers value for money, providing a comfortable stay at a reasonable price.

The ventilation in the rooms may not be adequate, leading to a hot and stuffy environment, as mentioned in one of the reviews.

We had a wonderful stay at this hotel! The location was perfect, just a short stroll away from the beautiful West Lake and conveniently close to the subway station. The room we stayed in was incredibly spacious and the bed was luxuriously soft and comfortable. We were pleasantly surprised by the extra touches in the room, like the disinfection cabinet and the different sizes of bathrobes. There was even a magnifying glass! The hotel staff were attentive and their English skills were excellent.

This place is highly recommended for families looking for a luxurious and comfortable stay.

I had a fantastic stay at this hotel near the West Lake. The location was excellent, just a short 5-minute walk to the lake and 2 minutes to the subway station. The room was spacious, with a soft and comfortable bed. I was pleasantly surprised by the extra amenities, like the disinfection cabinet, umbrellas, and different-sized bathrobes. The hotel staff was attentive and had good English skills.

Couldn't stay longer.

Convenient location with plenty of eateries nearby. Free tourist map and helpful ticket listing popular sites. Enjoyed the complimentary snacks and tea in the lounge.

Limited outlets in the room. Some taxi drivers in the area can be difficult and the front desk staff can be too quick to suggest taking a cab instead of walking.